About the courses
How can I link classes to my calendar?
You can easily link your classes to your calendar from your user profile on Nulinga. In the left menu, click on My Courses, then select your current course, and upon entering, click on Add to Calendar.
By doing this, a .ics file will be downloaded. You need to open it, which will take you to the meeting editing screen. You can leave it as it is or modify it to your liking, and tFew readersHow are the classes at Nulinga?
Our classes are 100% virtual and live, with tutors who accompany you throughout the entire learning process.
Once you have completed the leveling test, we will assign your course and tutor according to the chosen plan and your availability.
All the content of the classes is business-oriented, and each level has its specific content, which is also practiced orally.
Class structure:
Warm-up and discussion: All classes begin with a space to clear doubts and get on topic with the classmaFew readersHow long are the classes?
Each class lasts 1 hour. Both the student and the teacher have a 10-minute grace period to enter the Zoom room.
For the student: If the teacher does not enter within that time, the student will be able to reschedule the class.
For the teacher: If the student does not enter within the 10 minutes, they will be marked as absent without notice and will not be able to reschedule.
Before entering the Zoom meeting room, we recommend that if for any reason you know you might be late or cannot attFew readersPrograms: Classic and Conversational
At Nulinga, we offer two types of programs: Classic and Conversational. Depending on your company's benefits and your level, you may choose one or the other.
All class content is business-oriented, and each level has its specific content, which is also practiced orally.
Class Structure:
Warm-up and discussion: Every class starts with a space to clear up doubts and getFew readersCan I study with no previous knowledge of the language?
Yes, we have courses for all levels. If you don’t have prior knowledge of the language you have chosen, you must indicate that you are a beginner and don’t need to take the leveling test.Some readersWhat do I do if I don't have a fixed time available to study?
Currently, we only offer the modality with fixed schedules. Our goal is that the students always have classes with the same tutor and, in group classes, with the same classmates. Therefore, it is not possible to reschedule your classes weekly.Few readersWill my tutor always be the same?
Yes. We want our students to feel comfortable and develop bonds with their tutor, so we try to ensure that the tutor will always be the same.
In exceptional cases, we can change the tutor.Few readersHow are groups assigned?
In group classes, we assign in the same group students who are starting at the same level and who indicated the same time availability. Students in each group may or may not belong to the same company.
Group classes have a maximum of 4 students.Some readersWhere can I find and download my certificates?
You can easily access your certificates from your user profile on Nulinga.
In the left menu, click on My Career. Below the information about your completed modules, click on View Details. There, you can see all the certificates you have obtained so far. Click on Share Certificate to edit, download, and share your certificate online.
Remember that certificates are only issued after you have completed and passed the module's integrative evaluations.Few readersWhere can I see my journey at Nulinga?
You can access your journey at Nulinga by clicking My Journey in the left menu.
You can navigate between languages, levels and modules by clicking View detail. You’ll find information such as start and end dates, presenteeism and score.
When you enter a language you’ll see your path and the status for every level and module, and for completed and approved modules you’ll have access to certificates and reports.Few readersHow can I track my career progress at Nulinga?
In the left menu of your user profile, click on My Career. Then, below the information about your completed modules, click on View Details. There, you will see all the information about the modules you have completed and those you still need to complete.
You will also be able to access your certificates if you have completed and passed a module.Few readersMy Learning Objetive
In your profile, you have a personalized space to set and track your learning goals. This feature helps you remember the reasons why you joined the course, keeping your motivation towards your goals alive, and allowing your teacher to guide you in achieving them.
During the registration process, after your language level has been assigned, you will have the opportunity to record your learning goals. If you prefer to skip this step, simply select 'continue' and you can proceed with the registratiFew readers
About the levels
How do I know what my level is?
When you register, you need to answer a brief questionnaire to determine your current level in the chosen language.
If you have no prior knowledge of the language, we recommend selecting the 'Beginner' option to be assigned an A1 level course.Few readersWhat are the levels?
For the classic program, at Nulinga we follow the levels of the Common European Framework of Reference (CEFR): A1, A2, B1, B2, C1, C2.
Each level is divided into 3 modules of 16 lessons, with the last lesson being an oral and written evaluation.
For the conversational program, at Nulinga we also follow the levels of the Common European Framework of Reference (CEFR), considSome readersCan I change my level?
To request a level change, you must contact Customer Support via chat on the platform or by sending an email to info@nulinga.com.
The level change will be evaluated along with your teacher if you are currently enrolled in a course.Few readers
General information about the classes
When do my classes start?
When you finish the activation process, we will assign you the course in up to 7 business days. You will receive a confirmation e-mail with all the information you need to start studying.
If you haven’t received it after this time, contact us by chat or at info@nulinga.com.Few readersWhat is the platform used for the classes?
We use our own platform so that you can access the course and the material of your level. For live classes, we use Zoom.
When assigning you the course, we will provide you with the link so that you can access the classes, even if you don’t yet have Zoom installed on your computer.
Remember to be in a quiet and comfortable place, with good lighting and a good connection so that the class is carried out in the best possible way.PopularWhere can I see the material for the classes?
You must go to My Courses and select your current course. In the Materials tab, you can see everything you need for the lessons.Few readersI haven’t received the invitations for the classes.
From the My Courses section, you can find the link to download the invitation.
If no course is listed, it could be for one of these reasons:
You haven’t completed the onboarding (leveling test and indication of available times).
The 7 business days haven’t passed since you completed the onboarding.
We haven't found your ideal teacher yet.
In any of these cases, if you have doubts, you can contact us by sending an e-mail to info@nulinga.com.Few readersI didn't receive invitations for the classes.
If you have not received invitations for your class in your calendar, you can easily link them from your user profile on Nulinga.
In the left menu, click on My Courses, then select your current course, and upon entering, click on Add to Calendar. By doing this, a .ics file will be downloaded, which you need to open, leading you to the meeting editing screen. You can leave it as it is or modify it to your liking, and then click save to add it to your calendar.Few readersWhat if I can't attend a class?
It is important to notify us when you cannot attend one of your classes.
If you are studying in the individual or intensive modality, we will notify your teacher and the lesson will be rescheduled.
In group courses, the lesson will not be rescheduled, since we prioritize that the other students take the lesson.
Communicating an absence:
To notify that you will be absent, go to My Courses, click on the next scheduled date and then on the I cannot attend button.
If your plan isSome readersWhat will happen when I finish all the lessons?
At the end of the final unit, you will carry out the oral and written assessment. If you pass, you will be able to advance to the next module.
You will continue studying on the same day and time and with the same tutor. If you need to make any changes, you must contact our team through info@nulinga.com
The assignment of the next module can take up to 5 days.Few readersWhat happens if I don't pass the assessment?
If you have regular attendance and completed the tasks, you should have no problem passing the final evaluation. But if you don't pass, we will analyze your situation.
We will ask for feedback from your teacher, and together we will make the decision we believe is best for your learning. You may have additional classes before retaking the evaluation. Alternatively, you can decide to continue without having taken the exams. In this case, your teacher will decide if you can contSome readersCommunicating an absence:
To notify that you will be absent, go to My Courses, click on the next scheduled date and then on the I cannot attend button.
If your plan is individual or intensive, by notifying your absence 24 hours in advance, you will be able to offer recovery days and times to your tutor. In case the tutor accepts it, the recovery date will be automatically uploaded to the platform. If the tutor doesn’t accept it, you must coordinate the recovery in the next class.
By notifying in advance, you will sFew readersI want to study with my colleagues or family members.
Contact us via our chat or by sending an email to info@nulinga.com and let us know with whom you want to study. If everyone is registered correctly and matches in level and availability, we will assign you the same course.
Remember that group courses are formed by a maximum of 4 students.Few readersWhat is The Coffee?
El Café is a personalized space created for teachers and students to interact and stay in touch outside of classes. In this space, you can share tasks, doubts, suggestions, and communications.
In case you need to reschedule a class, El Café is also the appropriate space.
Every time a new conversation is posted, you will receive a notification on the platform and via email so you don't miss anything.
To access it, log in, click on My Courses, and then on the next scheduledPopularAre there classes on public holidays?
Yes, classes are held as usual on public holidays.
If you cannot attend the class on a public holiday, it is important to report your absence on the platform. To do so, go to My Courses, click on the next scheduled date, and then on the Can't attend button.
If you are enrolled in the individual or intensive mode, your teacher will be notified, and the lesson will be rescheduled. Remember that by notifying 24 hours in advance, you can recover the class.
In group couFew readersI want to study with the people I work with or my relatives.
Contact us through our chat or by sending an e-mail to info@nulinga.com and tell us who you want to study with. If everyone is registered correctly and matches level and availability, we will assign them to the same course.
Group courses are made up of a maximum of 4 students.Few readers
Modifications, pauses and withdrawals
I made a mistake with the time I chose when starting. How can I change it?
You can contact our team at info@nulinga.com or through our chat to request the modification of the schedule in case you have a current course.Few readersWhat should I do if I can't continue with the assigned schedule?
You can change the day and time of your course quickly and easily on the platform.
In your user profile, go to the My Courses section and access your current course. In the Details tab, you'll see the Change Requests tab. There, click on Start Request, select the reason for your request, and add a comment if necessary.
If your subscription is Group:
You can choose one of these 3 options:
Urgent Rescheduling: You can enter your new availability and we will aFew readersWhat should I do if I can't continue with the course?
To request cancellation, log in and click on My Subscription in the left menu. Then click on cancel and then Cancel Subscription.
We would like to know the reason for your cancellation, so we invite you to leave us your feedback.
You can return to studying whenever you want, just contact our team at info@nulinga.com.Few readersWhat do I do if I decide to take a leave or vacation?
You can pause your subscription for a maximum of 3 weeks without having to unsubscribe.
To do this, go to the My Subscription section, click Pause and select the period of time you want to pause the subscription.
Your subscription will remain active, but you will not be charged during this period of time.
If your plan is individual or intensive, the classes will be back from the last lesson seen.
If you have contracted a group plan, the people who study with you will continueSome readersHow do I cancel the pause?
You will be able to cancel the pause before the selected period starts. To do so, log in and click My Subscription on the left menu. There you can unpause.
It is not possible to cancel the pause once it has started. You must wait for the pause to end to back to classes.Some readersCan I change the registered e-mail?
Yes. Access My Account on the left menu and click on the E-mails tab. There you can upload the e-mails you want.
After doing it, it is important to select which will be the main e-mail, since all communications will be sent there.Few readersHow do I change the card from which the subscription is charged?
You can easily change or add new payment methods from your profile.
You must go to "My Subscription" and then to "My Payment Methods" then indicate which will be the main one in case you have more than one since from there the charges will be made. You can also delete the ones you do not want to be charged.
Remember that while your subscription is active, you must have a payment method loaded.
Finally, for your security, if you decide to unsubscribe, you can delete all your loadFew readersCan I change the style of study?
Depending on your company's agreement with Nulinga, you may or may not be able to modify the style of study. It's important to note that the Conversational Program can only be taken if your level is B2, C1, or C2. If all the above conditions are met and you want to switch from one mode to another, follow these steps:
In your user profile, go to the My Courses section and access your current course. In the Details tab, you'll see the Change Requests tab. There, click on Start ReqFew readersCan I change the type of plan?
Depending on the conditions that your company has with Nulinga, you can modify or not the type of plan. For that, you must contact us at info@nulinga.com and we will tell you how to make the change of plan effective.
Upgrade to a higher plan
After making the change to a higher plan, we will send you a payment link so that you can pay the difference for the days of the new plan. These are the corresponding days between the change becoming effective and the next renewal.
Downgrade planFew readersCan I change my tutor?
If you want to change your tutor, you must contact our team through chat or by sending an e-mail to info@nulinga.com explaining the reason. Your case will be evaluated, and we will assign you a new teacher.PopularI no longer work at the company for which I acquired the benefit of Nulinga. Can I continue studying?
Even if you no longer work in the company, you can continue learning with us depending on the country in which you reside. Contact us at info@nulinga.com so that we can help you.Few readersI stopped working for the company that provided me with the Nulinga benefit. Can I continue studying?
Even if you no longer work for the company, you can continue learning with us depending on the country you are in. Please contact us at info@nulinga.com so we can advise you.Few readers