Q: What is the platform used for the classes?

We use our own platform so that you can access the course and the material of your level. For live classes, we use Zoom. When assigning you the course, we will provide you with the link so that you can access the classes, even if you don’t yet have Zoom installed on your computer. Remember to be in a quiet and comfortable place, with good lighting and a good connection so that the class is carried out in the best possible way.

Q: What do I do if I decide to take a leave or vacation?

You can pause your subscription for a maximum of 3 weeks without having to unsubscribe. To do this, go to the My Subscription section, click Pause and select the period of time you want to pause the subscription. Your subscription will remain active, but you will not be charged during this period of time. If your plan is individual or intensive, the classes will be back from the last lesson seen. If you have contracted a group plan, the people who study with you will continue to see the classes regularly and, when you return, you will be able to catch up. Classes remain with the same schedule and tutor after the pause.

Q: What are the levels?

At Nulinga we work with the levels of the Common European Framework of Reference (CEFR): A1, A2, B1, B2, C1, C2. Each level is divided into 3 units of 16 lessons, the last one being an oral and written assessment. <img src="https://storage.crisp.chat/users/helpdesk/website/8a586f832a09a000/sin-titulo_1tgmc0.png" alt="Levels" />

Question 1

What is the platform used for the classes?

Accepted Answer

We use our own platform so that you can access the course and the material of your level. For live classes, we use Zoom.

When assigning you the course, we will provide you with the link so that you can access the classes, even if you don’t yet have Zoom installed on your computer.

Remember to be in a quiet and comfortable place, with good lighting and a good connection so that the class is carried out in the best possible way.

Question 2

What do I do if I decide to take a leave or vacation?

Accepted Answer

You can pause your subscription for a maximum of 3 weeks without having to unsubscribe.

To do this, go to the My Subscription section, click Pause and select the period of time you want to pause the subscription.

Your subscription will remain active, but you will not be charged during this period of time.

If your plan is individual or intensive, the classes will be back from the last lesson seen.

If you have contracted a group plan, the people who study with you will continue to see the classes regularly and, when you return, you will be able to catch up.

Classes remain with the same schedule and tutor after the pause.

Question 3

What are the levels?

Accepted Answer

At Nulinga we work with the levels of the Common European Framework of Reference (CEFR): A1, A2, B1, B2, C1, C2.

Each level is divided into 3 units of 16 lessons, the last one being an oral and written assessment.

Levels

Question 4

How are groups assigned?

Accepted Answer

In group classes, we assign in the same group students who are starting at the same level and who indicated the same time availability. Students in each group may or may not belong to the same company.

Group classes have a maximum of 4 students.

Question 5

Can I change my tutor?

Accepted Answer

If you want to change your tutor, you must contact our team through chat or by sending an e-mail to info@nulinga.com explaining the reason. Your case will be evaluated, and we will assign you a new teacher.

Question 6

I haven’t received the invitations for the classes.

Accepted Answer

From the My Courses section, you can find the link to download the invitation.

If no course is listed, it could be for one of these reasons:

You haven’t completed the onboarding (leveling test and indication of available times).
The 7 business days haven’t passed since you completed the onboarding.
We haven't found your ideal teacher yet.

In any of these cases, if you have doubts, you can contact us by sending an e-mail to info@nulinga.com.

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