What should I do if I can't continue with the assigned schedule?
You can change the day and time of your course quickly and easily on the platform.
In your user profile, go to the My Courses section and access your current course. In the Details tab, you'll see the Change Requests tab. There, click on Start Request, select the reason for your request, and add a comment if necessary.
If your subscription is Group:
You can choose one of these 3 options:
- Urgent Rescheduling: You can enter your new availability and we will assign you to a new course within a maximum of 7 days.
- Non-urgent Rescheduling: You can enter your availability and we will assign you to a new course within 14 calendar days. You will remain in your current course until the new one is assigned.
- Immediate Rescheduling: You can choose from the active courses that match your level and start immediately.
If your subscription is Individual or Intensive:
You can choose one of these 3 options:
- Urgent Rescheduling: You can enter your new availability, and we will assign you to a new course within a maximum of 5 business days.
- Non-urgent Rescheduling: You can enter your availability, and we will assign you to a new course within 10 business days. You will remain in your current course until the new one is assigned.
- Consult the teacher: If you want to continue with your current teacher, you can ask about their availability. If the proposal is accepted, the change will be made automatically. If the proposal is rejected, the course will continue without changes.
After these steps, you can review your request in the Confirmation section and confirm it.
In any case, the request will start processing after 12 hours. Therefore, if you wish, you can cancel it within that time. To do this, click on Cancel.
In your user profile, go to the My Courses section and access your current course. In the Details tab, you'll see the Change Requests tab. There, click on Start Request, select the reason for your request, and add a comment if necessary.
If your subscription is Group:
You can choose one of these 3 options:
- Urgent Rescheduling: You can enter your new availability and we will assign you to a new course within a maximum of 7 days.
- Non-urgent Rescheduling: You can enter your availability and we will assign you to a new course within 14 calendar days. You will remain in your current course until the new one is assigned.
- Immediate Rescheduling: You can choose from the active courses that match your level and start immediately.
If your subscription is Individual or Intensive:
You can choose one of these 3 options:
- Urgent Rescheduling: You can enter your new availability, and we will assign you to a new course within a maximum of 5 business days.
- Non-urgent Rescheduling: You can enter your availability, and we will assign you to a new course within 10 business days. You will remain in your current course until the new one is assigned.
- Consult the teacher: If you want to continue with your current teacher, you can ask about their availability. If the proposal is accepted, the change will be made automatically. If the proposal is rejected, the course will continue without changes.
After these steps, you can review your request in the Confirmation section and confirm it.
In any case, the request will start processing after 12 hours. Therefore, if you wish, you can cancel it within that time. To do this, click on Cancel.
Updated on: 20/05/2024
Thank you!