> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://nulinga.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I change my level?

To request a level change, you must **contact Customer Support** via chat on the platform or by sending an email to [info@nulinga.com](mailto:info@nulinga.com).

The **level change will be evaluated** along with your teacher if you are currently enrolled in a course.